Software fun

We had an update to our library system again today. This one was on the test server. Once again the vendor insisted we don’t have a test system. I spent another five minutes of my life arguing with them to convince them that we did indeed have the system that they installed incomplete six months prior. This is at least the fourth time I’ve had to argue this point with them. Yet again today it is supposedly now entered in their inventory system. We will see what happens next time I have a problem.
The upgrade itself went fine, however as expected, it wouldn’t run because the system was never fully setup initially. After a few hours of work the upgrade tech did manage to get it working though. I took the opportunity to ask what she did and replicated it on our production system so it now works correctly too.